PAYMENT POLICY

IDENTIFICATION

This Payment Policy presents the Terms and Conditions of Use for the services offered by the company Columbus Gold, with the company name Columbus Gold Importadora Ltda, registered under CNPJ 05.084.219/0001-30. Our Administrative Headquarters and Distribution Center are located at Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, Brazil, with the website available at the link www.columbusgold.com.br.

CONTACT

Customer Service (GQCC)

Should the user require any information, clarification, or service regarding this policy, Columbus Gold provides Customer Service to receive all suggestions, questions, or general contacts the user wishes to make. We operate through the communication channels listed below:

• 📞 Via phone +55 (41) 3352-2535 or email [email protected], Monday to Friday, from 10:00 am to 6:00 pm.
• ✉️ By correspondence addressed to Columbus Gold, at Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, always accompanied by the consumer's contact information.

In all cases, the user will receive an immediate confirmation of receipt of the request, which will be processed and responded to within a maximum of five days.

Furthermore, Columbus Gold provides its other policies on this site: Exchange and Returns Policy, Privacy Policy, and Delivery Policy. All these documents can be consulted online.

INDICATION OF PAYMENT CONDITIONS

Columbus Gold will make available on the site, for each product, a descriptive page, which will contain information regarding its characteristics, composition, any risks it may pose to health and safety, expiration date, origin, stock availability, payment conditions, and total price.

PAYMENT CONDITIONS

Columbus Gold provides payment methods using credit cards, Pix, or bank slips (Boleto Bancário), and reserves the right to exclude any payment method and/or use others. Payment via Pix (Instant Transfer) grants a 6% (six percent) discount, and payment via Bank Slip (Boleto Bancário) grants a 4% (four percent) discount on the total purchase value.

CHOICE OF MEANS AND PAYMENT CONDITIONS

To purchase the products, the customer must access their account and follow the site's instructions. Once the products and their respective quantities are chosen, the customer will be directed to the payment page for shipping calculation and choice of payment method. This is the last moment for the customer to identify and correct any errors made in previous steps.

Important: After finalizing the purchase, it cannot be modified (modification of quantities, change of products, change of payment method, etc.). Columbus Gold will immediately send an email to the customer indicating the purchase number, the products and quantities purchased, the price, the shipping cost, the payment method, and the estimated delivery time.

Columbus Gold, aiming to ensure Customer security, may contact the customer to confirm the execution of a purchase, either by the customer or by third parties, including confirming registration and payment details, and may also cancel the purchase if there is any non-compliance related to any data indicated by the customer throughout the purchasing process. As a general rule, Columbus Gold will not accept changes to the Purchase after its process is finalized.

MEANS AND APPROVAL TIMES

We accept payment upon sight (Bank Slip or Pix) and installment payment (Credit Card).

• 💳 Via Credit Card: The order will be processed after authorization from the respective administrator, which usually occurs within up to 2 (two) business days. Interest-free installment payment is conditional on a Minimum Installment of R$ 60.00 (sixty Brazilian Reais).
• 💰 Via Bank Slip/Pix: The order will be processed after payment confirmation by the bank, which usually occurs within up to 3 (three) business days. The customer must make the payment by the due date defined on the slip.

RIGHT OF REPENTANCE AND REFUND

Columbus Gold guarantees its customers the right to cancel a purchase in accordance with the Consumer Protection Code (Law No. 8.078/90).

Conditions for Return due to Repentance:

• • The deadline to cancel the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt.
• • The customer must contact the Customer Service center (GQCC) requesting the return.
• • For the return, the customer must properly prepare the product for posting, attaching accessories and, obligatorily, the sales invoice. The return requires the product to be wrapped in bubble wrap, or similar, to avoid damage during the return transportation.

REFUND POLICY

The estimated time for Columbus Gold to provide a refund for the purchase varies according to the payment method used:

• 💳 Credit Card: The refund may take up to 2 (two) billing cycles, depending on the rule adopted by the credit card operator.
• 💰 Bank Slip/Pix: The refund period will be up to 10 (ten) business days after confirmation of the product return.

In any event, the amount paid will be duly corrected.