Payment Policy

IDENTIFICATION

This Payment Policy presents the Terms and Conditions of Use for the services offered by the company Columbus Gold, with the corporate name Columbus Gold Importadora Ltda, registered under CNPJ 05.084.219/0001-30. Our Administrative Headquarters and Distribution Center are located at Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, Brazil, with the website available at the link www.columbusgold.com.br.

CONTACT

Customer Service (GQCC): Should the user require any information, clarification, or assistance regarding this policy, Columbus Gold provides Customer Service to receive all suggestions, questions, or general contacts the user wishes to make. We operate through the communication channels listed below:

• Via telephone +55 (41) 3352-2535 or email [email protected], from Monday to Friday, from 10:00 AM to 6:00 PM (BRT).

• By correspondence addressed to Columbus Gold, at the address Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, Brazil, always accompanied by the consumer’s contact information.

In all cases, the user will receive an immediate confirmation of the request receipt, which will be processed and answered within a maximum period of five days.

Additionally, Columbus Gold makes its other policies available on this website: Exchange and Returns Policy, Privacy Policy, and Delivery Policy. All these documents can be consulted online.

INDICATION OF PAYMENT CONDITIONS

Columbus Gold will make a descriptive page available on the site for each product, which will contain information related to its characteristics, composition, any risks it may pose to health and safety, expiration date, origin, stock availability, payment conditions, and total price.

PAYMENT CONDITIONS

Columbus Gold provides payment methods via credit cards, Pix (Instant Payment), or bank slip (Boleto Bancário), and reserves the right to exclude any payment method and/or utilize other means.

CHOICE OF PAYMENT METHOD AND CONDITIONS

To purchase products, the customer must access their account and follow the site’s instructions. Once the products and their respective quantities are chosen, the customer will be directed to the payment page for shipping calculation and payment method selection. This is the last moment for the customer to identify and correct any errors made in the previous steps.

After finalizing the purchase, it cannot be altered (modification of quantities, product changes, payment method exchange, etc.). Columbus Gold will immediately send an email to the customer indicating the purchase number, the products and quantities acquired, the price, the shipping value, the payment method, and the estimated delivery time.

Columbus Gold, aiming to ensure Customer security, may contact the client to confirm the execution of a purchase, either by itself or by third parties, including for confirmation of registration and payment data, and may also cancel the purchase if there is any non-conformity related to any data indicated by the customer throughout the purchasing process.

As a general rule, Columbus Gold will not accept changes to the Purchase after the completion of its process.

MEANS AND APPROVAL TIMELINES

We accept upfront payment (Bank Slip / Boleto Bancário or Pix) and installment payment (Credit Card).

• Via Credit Card: The order will be processed after authorization from the respective card administrator, which generally occurs within up to 2 (two) business days.

• Via Bank Slip (Boleto Bancário) / Pix: The order will be processed after payment confirmation by the bank, which generally occurs within up to 3 (three) business days. The customer must make the payment by the expiration date defined on the slip.

RIGHT OF REGRET AND REFUND

Columbus Gold ensures its customers' right to regret a purchase in accordance with the Consumer Defense Code (Law No. 8.078/90).

To process a return due to regret, the following conditions must be observed:

• The deadline to withdraw from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt.

• The customer must contact the Customer Service Center (GQCC) requesting the product return due to regret.

• For the return, the customer must adequately prepare the product for shipping, attaching accessories and, mandatorily, the sales invoice (Nota Fiscal). The return requires that the product be wrapped in bubble wrap, or similar materials, to prevent damage during the return transportation.

REFUND POLICY

The estimated time for Columbus Gold to process the purchase refund varies according to the payment method used:

• Credit Card: The refund may vary up to 2 (two) invoices, depending on the rule adopted by the credit card operator.

• Bank Slip (Boleto Bancário) / Pix: The deadline for the refund will be up to 10 (ten) business days after the confirmation of the product return.

In any case, the amount paid will be duly corrected (updated).