Security and Privacy Policy
SECURITY AND PRIVACY POLICY
IDENTIFICATION
This Security and Privacy Policy presents the Terms and Conditions of Use for the services offered by the company Columbus Gold, with the corporate name Columbus Gold Importadora Ltda, registered under CNPJ 05.084.219/0001-30. Our Administrative Headquarters and Distribution Center are located at Rua Raposo Tavares, 1218 – Pilarzinho Neighborhood – Curitiba-PR, Brazil, with the website available at the link www.columbusgold.com.br.
CONTACT
Customer Service (GQCC)
Should the user require any information, clarification, or assistance regarding this policy, Columbus Gold provides Customer Service to receive all suggestions, questions, or general contacts. We operate through the communication channels listed below, Monday to Friday, from 10:00 AM to 6:00 PM (Brasília Time):
- 📞 Phone: +55 (41) 3352-2535 or Email: [email protected].
- ✉️ By correspondence addressed to Columbus Gold, at the address Rua Raposo Tavares, 1218 – Pilarzinho Neighborhood – Curitiba-PR, Brazil.
In all cases, the user will receive, via the same communication channel, an immediate confirmation of the request's receipt, which will be processed and answered within a maximum period of five days.
Columbus Gold provides its other policies on this website: Exchange and Returns Policy, Payment Policy, and Delivery Policy.
E-COMMERCE FUNCTIONALITY COLUMBUS GOLD
Columbus Gold offers its visitors the convenience of purchasing products through its online store. By completing the registration or using other available forms of identification, visitors will be able to place their orders.
To conclude an order, the visitor must be properly authenticated as requested by the system using their access account or other permitted means.
Upon selecting the products they wish to purchase, the user must add them to their virtual cart and, as soon as they are satisfied, proceed to finalize their order, indicating the delivery location and making the corresponding payment.
After the order is finalized and the payment method is indicated, it will be processed for approval or cancellation. If approved, delivery will proceed via the chosen method.
PRIVACY POLICY
We request that all users of the Columbus Gold E-commerce carefully read the information presented here, as by browsing the E-commerce, the user will be agreeing to the terms and conditions provided in this Privacy Policy.
Columbus Gold is committed to maintaining your personal information under the utmost secrecy, linking it solely to your registration and using it for:
- • Carrying out the delivery and charging for purchased products and services, as well as identifying the respective recipient;
- • Obtaining generic statistics to identify the profile of our customers and develop our campaigns;
- • Data maintenance and customer relationship actions, as well as the continuous improvement of the service provided;
- • Resolution of any legal issues related to our e-commerce.
All collected personal data will be incorporated into the database of this E-commerce, with Columbus Gold responsible for storing this data.
Columbus Gold may confirm the personal data provided by the user by consulting public entities, specialized companies, or lawful databases, for which the user is expressly authorized. However, such action neither ceases nor diminishes the user's responsibility regarding the accuracy and veracity of the data they provide, which is why Columbus Gold may, at its sole discretion, suspend and/or cancel the user's registration at any time if any inaccuracy is detected.
Columbus Gold will do everything possible to maintain the privacy of its users' personal data, committing to use technology that is adequate for the protection of such data and seeking to maintain a secure environment with the use of appropriate tools and efficient information security controls.
SECURITY NOTICE:
Considering that no security system is absolutely secure, our e-commerce is exempt from any liability for eventual damages and/or losses resulting from viruses or invasions of its database, unless there is intent or fault on the part of Columbus Gold E-commerce.
Columbus Gold Employees are aware of this policy, and only qualified and authorized personnel are permitted to access users' personal data. The e-commerce requires its partner companies and service providers to guarantee data protection and privacy as secured in this policy when data sharing is necessary.
Columbus Gold reserves the right to change the Privacy Policy at any time aiming for its continuous improvement and enhancement. Any change will be duly informed and disclosed on our website. By using the e-commerce, the user agrees to and accepts the terms of the Privacy Policy in effect on that date.
ADVERTISING COMMUNICATION
Columbus Gold may send communications and advertising messages daily, provided authorization is given, to its registered users or general customers, using all types of available technologies and communication means.
Communications, newsletters, offer notices, and advertising messages sent by email will obligatorily include an option to cancel the sending of that type of message.
Cancellation of sending can also be requested via the email [email protected] or phone +55 (41) 3352-2535. The request will be handled in the minimum necessary time for its execution.
For more information or to clarify doubts about our policy, contact us via email [email protected].
