Security and Privacy Policy

IDENTIFICATION

This Security and Privacy Policy presents the Terms and Conditions of Use for the services offered by the company Columbus Gold, with the corporate name Columbus Gold Importadora Ltda, registered under CNPJ 05.084.219/0001-30. Our Administrative Headquarters and Distribution Center are located at Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, Brazil, with the website available at the link www.columbusgold.com.br.

CONTACT

Customer Service (GQCC): Should the user require any information, clarification, or assistance regarding this policy, Columbus Gold provides Customer Service to receive all suggestions, questions, or general contacts the user wishes to make. We operate through the communication channels listed below, from Monday to Friday, from 10:00 AM to 6:00 PM (BRT):

• Via telephone +55 (41) 3352-2535 or email [email protected].

• By correspondence addressed to Columbus Gold, at the address Rua Raposo Tavares, 1218 – Bairro Pilarzinho – Curitiba-PR, Brazil, always accompanied by the consumer’s contact information.

In all cases, the user will receive an immediate confirmation of the request receipt through the same communication channel. The request will be processed and answered within a maximum period of five days.

Additionally, Columbus Gold makes its other policies available on this website: Exchange and Returns Policy, Payment Policy, and Delivery Policy. All these documents can be consulted online.

COLUMBUS GOLD E-COMMERCE OPERATION

Columbus Gold offers its visitors the convenience of purchasing products through its virtual store. Users only need to complete the registration or use other available identification methods to be eligible to place their orders.

To complete an order, the visitor must be properly authenticated as required by the system, using their access account or another permitted method.

Upon selecting the desired products, the user must add them to their virtual cart and, as soon as satisfied, proceed to finalize their order, indicating the delivery location and making the corresponding payment.

Once the order is finalized and the payment method is indicated, it will be processed for approval or cancellation. If approved, the delivery will follow the chosen method.

PRIVACY POLICY

We request that all users of the Columbus Gold E-commerce read the information presented here carefully, as by browsing the E-commerce, the user agrees to the terms and conditions provided in this Privacy Policy and all other notices that may appear on the site pages relevant to said policy.

Columbus Gold is committed to keeping your personal information under the strictest confidentiality, linking it solely to your registration and using it for:

• Executing the delivery and billing of products and services purchased on our e-commerce, as well as the identification of the respective recipient;

• Obtaining generic statistics for the identification of our customers' profile and the development of our campaigns;

• Data maintenance and customer relationship actions, as well as the continuous improvement of the service provided on our e-commerce;

• Resolution of any legal issues related to our e-commerce.

All collected personal data will be incorporated into this E-commerce's database, and Columbus Gold is responsible for storing this data.

Columbus Gold may confirm the personal data provided by the user by consulting public entities, specialized companies, or lawful databases, for which the user is expressly authorized. Such action, however, does not cease or diminish the user's responsibility regarding the accuracy and veracity of the data provided, which is why Columbus Gold may, at its sole discretion, suspend and/or cancel the user's registration at any time if any inaccuracy is detected.

Columbus Gold will make every effort to maintain the privacy of its users' personal data stored in its database, committing to using technology that is sufficiently adequate for the protection of such data, seeking to maintain a secure environment, with the use of appropriate tools and efficient information security controls, always observing the available state of the art. However, considering that no security system is absolutely secure, our e-commerce disclaims any responsibility for eventual damages and/or losses resulting from viruses or invasions of its database and other related failures, unless there is intent or fault on the part of Columbus Gold E-commerce.

Columbus Gold employees are aware of this policy, and only qualified and authorized personnel are permitted to access the personal data of users collected on the website www.columbusgold.com.br, under penalty of disciplinary sanction in case of violation of the rules provided herein. The e-commerce requires its partner companies and service providers to guarantee the protection and privacy of data ensured in this policy when data sharing is necessary.

Columbus Gold reserves the right to change the Privacy Policy at any time aiming at its constant improvement and refinement. Every change will be duly informed on our page and published in our store. By using the e-commerce or interacting with it, the user agrees to and accepts the terms of the Privacy Policy in effect on the date, therefore, they should check it beforehand each time they visit this Portal.

ADVERTISING DELIVERY

Columbus Gold may send communications and advertising messages daily, provided they are authorized, to its registered users on the E-commerce www.columbusgold.com.br or general customers, using all available types of technologies and communication means, whether by email, direct mail, or others.

Communications, newsletters, offer notices, and advertising messages sent by email will mandatorily include an option to cancel the sending of that type of message. The sending cancellation can also be requested via email [email protected] or telephone +55 (41) 3352-2535. The request will be fulfilled in the minimum time necessary to perform this execution.

For more information or to clarify doubts about our policy, contact us via email [email protected].