Frequently Asked Questions (FAQ)

1. What is the history and legacy of Columbus Gold?

Columbus Gold is a family-owned company with a legacy of over 20 years (since 2002) in the high-standard market. We are an established company, with an active CNPJ (05.084.219/0001-30) and administrative headquarters in Curitiba/PR, Brazil. Our reputation is reinforced by thousands of successful sales on major marketplaces such as Mercado Livre, Magalu, and MadeiraMadeira. [Get to know our complete trajectory and the values that drive Columbus Gold on our About Us page.]

2. Do you have a physical store? Where can I get in touch?

We operate 100% online to optimize curation and logistics. Our pieces are shipped from our Distribution Center in Curitiba/PR, Brazil. You can contact us via WhatsApp, email, or our landline telephone +55 (41) 3352-2535. All contact details are available on the Contact page.

3. What payment methods are accepted on the site, and is the purchase secure?

We accept credit cards (with installment payments up to 12 interest-free installments), bank slip (boleto bancário), and Pix (Instant Payment). We use Mercado Pago technology for secure processing, in addition to SSL encryption. Your personal data is not shared, as per our Privacy Policy.

4. What is the processing time for my order before shipping?

Our processing time varies according to the item:

• Decoration and Stock Items: We dispatch within up to 24 business hours after payment confirmation.

• High-End and Custom Furniture: Due to rigorous review and special packaging, and in some cases artisanal painting, it may take up to 30 business days before shipping.

5. My product arrived damaged. What should I do?

We ask that you refuse delivery immediately if the packaging is open, damaged, or the product is clearly broken. If you notice the problem after delivery, notify our Customer Service within 24 hours. We will immediately arrange for the exchange or return, as per our Exchange and Returns Policy.

6. Does the delivery service include assembly or hoisting?

No. The delivery service is limited to the concierge/doorman area (in apartment buildings) or the entrance door (in houses). The customer is responsible for ensuring that the product dimensions are compatible with doors and elevators, as detailed in the Delivery Policy.

7. Can I return the product if I regret the purchase?

Yes. You have the legal period of 7 calendar days, counting from the date of receipt, to exercise the Right of Regret. The process is simple and fully detailed in our Exchange and Returns Policy.

8. I purchased on a Marketplace (Mercado Livre, Magalu, etc.). Can I request an exchange here?

No. For products purchased on partner platforms (Marketplaces), the exchange, return, or regret process must be requested and conducted directly on the platform where the purchase was made. We will comply with the refund and logistics procedure determined by the respective Marketplace.